Refund policy

Returns and Refunds Policy

Last updated: October 29, 2026

How to request a return

Please contact us through our website’s Contact page before sending anything back. Include your order number, purchase email, the items concerned and the reason for the request.

For damage, defects or an incorrect item, please include clear photographs where reasonably possible. We may request further reasonable information to identify the issue and choose the appropriate remedy.

We will assess the request and provide return authorization and instructions where a return is appropriate. Authorization coordinates the process; it does not give us discretion to refuse a refund, cancellation or other remedy that the law requires.

Do not send returns to the shipping label’s sender address unless we specifically direct you there. That address may not be an authorized returns facility.

Voluntary change-of-mind returns

Where no mandatory cancellation right applies, change-of-mind returns are considered individually and require our written acceptance. We do not offer an unconditional satisfaction guarantee or automatic refund merely because a customer changes their mind.

Contact us promptly after delivery. Unless we agree otherwise, an accepted discretionary return must be unused, unapplied and in a resalable condition, with its backing and supplied components intact. We will explain any return deadline and conditions before you send it.

For an accepted voluntary return, the customer pays return postage unless we agree otherwise. Original delivery charges are not refundable for a discretionary change-of-mind return unless stated in our approval.

These conditions do not restrict statutory cancellations or claims for faulty, damaged, incorrect or misdescribed goods.

Damaged, defective, incorrect or missing items

Please inspect your order on arrival and tell us promptly about a problem. We will assess the evidence and offer the remedy required by applicable law, which may include a replacement, repair, price reduction or refund.

A replacement will not be imposed where you are legally entitled to a refund. If we require an eligible faulty or incorrect item to be returned, we will arrange or reimburse reasonable return costs as required by law.

A delay in reporting an issue does not automatically remove your legal rights. We do not require original packaging or impose an arbitrary short notification deadline as a condition of a statutory remedy. Please retain the item and packaging where practical while we assess your request.

Decal compatibility, application and care

Our product is a decorative rear-window decal used with an existing rear wiper; the vehicle and wiper are not supplied.

Vehicle glass dimensions, wiper mounting positions and sweep patterns vary. Product photographs illustrate placement and are not a guarantee of fit for every vehicle. Our products must still match their description and any specific compatibility representation we make.

Follow the supplied application and care instructions. Do not obstruct the driver’s view, cameras, lights, number plates, safety sensors or wiper operation.

Check local vehicle rules before installation and do not operate a wiper on dry glass. Do not apply a decal to damaged glass, unsuitable surfaces, coatings or finishes contrary to instructions. If you are uncertain, contact us before applying it.

For discretionary returns, decals that have been applied, removed from their backing, cut or damaged by incorrect installation may be ineligible.

We are not responsible for damage caused solely by misuse, unsuitable application or failure to follow reasonable instructions, to the extent permitted by law. These exclusions do not apply to an inherent defect, misleading instructions, a product that does not match its description, or any responsibility that cannot legally be excluded.

Return shipping and inspection

Pack an authorized return securely and retain proof of posting. A tracked service is recommended.

We will inspect returned items against the agreed return conditions. If a discretionary return arrives used or materially different from the condition described, we will explain the issue and any proposed lawful adjustment.

We do not apply an automatic restocking fee to statutory returns. An authorization requirement will not be used to defeat an otherwise valid legal cancellation.

Refunds and exchanges

Approved refunds are made to the original payment method unless another lawful method is agreed. We will confirm when a refund is issued. Banks and payment providers may require additional time to show the credit.

Any statutory refund deadline takes precedence over our administration or inspection process. For eligible legal cancellations, standard outbound delivery charges and other sums will be refunded where required.

Refunds reflect the amount actually paid for the affected items, including discounts. Bundle returns are assessed using the offer terms disclosed at purchase; we will not introduce undisclosed retrospective penalties.

Exchanges depend on availability and are not guaranteed. Contact us before placing a replacement order if you wish to discuss an exchange.

Cancellation before dispatch

Contact us as soon as possible to request an amendment or cancellation. We will try to help, but cannot guarantee voluntary changes once fulfillment has started.

Dispatch does not extinguish any applicable statutory cancellation right. Orders affected by dispatch delays are handled under our Shipping Policy and applicable law.

Mandatory consumer rights

This policy is intended for our US-focused storefront but does not exclude rights that apply in your jurisdiction.

Where UK or EEA distance-selling cancellation rules apply, an eligible consumer may notify us within 14 days after receiving the goods and normally has a further 14 days to send them back. Relevant exceptions, refund deadlines, permitted deductions and delivery-cost rules apply under law.

Faulty or misdescribed goods may carry additional rights beyond a change-of-mind period. Nothing here limits liability for fraud, personal injury caused by negligence, or other liability that cannot lawfully be limited.

Contact us first so we can investigate a concern. This does not prohibit a payment dispute, chargeback, complaint or other lawful remedy, and does not require you to miss a provider’s deadline.

Updates to this policy apply prospectively and do not remove rights attached to an existing order.